Reference

How 499 bd Handles Your Personal Information

Your account data, payment details, and browsing activity are handled with care at 499 bd. This policy explains what we collect, why we collect it, and how you can access, update, or remove your information — subject to your local law and eligible regions.

Account Data ProtectedPayment Info SecuredCookie Controls AvailableData Request Support
499 bd How 499 bd Handles Your Personal Information
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We use SSL encryption across all account pages and payment flows. Your bKash, Nagad, and Rocket transaction records are stored separately from browsing data and are accessible only to authorised internal teams. You can request changes to your stored information or ask for account deletion by contacting support — we process these requests in line with applicable local law and eligible region requirements.

Encryption in Transit All data moving between your device and our servers is encrypted via SSL. This covers login, deposits through bKash or Nagad, and account settings changes.
Cookie Controls We use session and analytics cookies. You can manage cookie preferences from your browser settings at any time without losing your account access.
Data Retention Account records are kept while your account is active and for a defined period after closure. Payment transaction logs follow the retention period required by applicable law.
Your Access Rights You can request a copy of your personal data, ask us to correct errors, or request deletion by contacting support. We handle each request individually and respond within a reasonable period.
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about this policy, want to request your data, or need to report a concern, our support team handles privacy queries directly. You can reach us through live chat on the site, by email, or through the in-app help section on mobile. We aim to respond to all data-related requests within a reasonable timeframe under applicable law.

Team online

Live Chat

Start a chat from the site or mobile browser. Available for account and privacy queries during support hours.

Email Support

Send your data request or privacy question to our support address. Include your registered account details for faster handling.

In-App Help

Open the help section from your account menu on mobile. Submit a privacy request directly from your device without leaving the app.

Common Questions About Your Data

Straight answers to what Bangladesh account holders ask most about how their information is handled on 499 bd.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged automatically for security purposes.

Payment transactions are processed through bKash, Nagad, and Rocket's own systems. We store transaction references and amounts on our side; full wallet credentials are never held by us.

Yes. Contact our support team via live chat or email with your registered account details. We will provide your data within the timeframe required by applicable law.

Submit a deletion request through live chat or email support. We will process it in line with local law — some records may be retained for the legally required period after closure.

We do not sell your data. We share only what is necessary with payment processors like bKash, Nagad, and Rocket, and with service providers who operate under confidentiality agreements.

Cookie preferences can be adjusted through your browser settings at any time. Disabling non-essential cookies does not affect your ability to log in or access your account wallet.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.