How This FAQ Works for You
We've put together answers to the questions we hear most from people using 499 bd on mobile in Bangladesh. Whether you're sorting out a first deposit through bKash, checking why a Nagad withdrawal is pending, or figuring out how to get back into your account after a device switch — the answers here come straight from how the platform actually works. Each
section below covers one topic clearly. If your question isn't here, our support team is reachable via live chat and email. Players in Dhaka and across Bangladesh can also reach us through the contact details in the support section. We keep this page updated when processes change, so the steps you read here reflect the current account flow — not an outdated
version. Rocket, Nagad, and bKash are all supported for eligible accounts, and the wallet you use to deposit is usually the same one you withdraw to.
- bKash
- Nagad
- Rocket
- Mobile Access
- Account Help