Reference

What You Agree to When You Use 499 bd

Your access to 499 bd — including deposits via bKash, Nagad, or Rocket, and all account activity — is subject to these legal terms. Availability depends on your local law and eligible regions in Bangladesh.

Account Holder ResponsibilityJurisdiction-Dependent AccessbKash · Nagad · Rocket CoveredPolicy Updates Apply Immediately
499 bd What You Agree to When You Use 499 bd
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, need to dispute a transaction, or want to request account data, our support team handles legal and account queries directly. Players in Dhaka and across Bangladesh can reach us through the channels below. Response times vary by channel and query type.

Live Chat Available through your account dashboard for account-specific legal queries and transaction disputes.
Email Support Send detailed legal or policy questions to our support address; include your account ID for faster handling.
Account Help Centre The help section inside your account covers common policy questions, data requests, and how to close your account.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Your account security and data handling are built into how the platform operates day to day. We apply standard encryption across login, payment, and account management flows. Here is what that means in practice for your account.

Data Retention We retain account data for as long as your account is active and for a period after closure as required by applicable policy and financial record obligations.
Cookie Use Cookies are used to maintain your session, remember your device, and keep your lobby state consistent across bKash and Nagad payment flows.
Account Security Login is protected by OTP verification tied to your registered mobile number. Any suspicious access triggers an automatic account flag for review.
Data Requests You can request a copy of your account data or ask for account closure through the help centre or by contacting support with your account ID.

Common Legal Questions Answered

These are the questions we get most often about our terms, your rights, and how policy applies to your account.

Access depends on your local law and eligible region. It is your responsibility to confirm that using the platform is lawful where you are located before registering.

Providing false registration details is a breach of our terms. This can result in account suspension and forfeiture of any balance pending at the time of review.

Yes. Submit a data request through the account help centre or contact support with your account ID. We will respond in line with our data retention policy.

Contact support via live chat or email with your transaction reference and account ID. Our team reviews payment disputes against the records held in your account wallet.

We update terms as needed and continued use of the platform after a change means you accept the updated version. Check this page periodically for the current terms.

Account closure requests are handled through the help centre inside your account. Once submitted, pending transactions are reviewed before the account is deactivated.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.